Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Shipping Costs: Customers are responsible for paying return shipping costs. Return shipping fees are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at dr_yazidmn@yahoo.com.my. Please note that returns will need to be sent to an address provided upon approval. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. In cases of defective or incorrect items, we will cover the return shipping cost.

Exceptions / Non-Returnable Items Certain items cannot be returned: perishable goods, custom/personalised products, personal care goods (such as beauty products), hazardous materials, sale items, and gift cards.

Exchanges The fastest way to get what you want is to return the item and once accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in original condition with tags and packaging.

Refunds We will notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at dr_yazidmn@yahoo.com.my.